FAQ


Autumnal Leaf

What do I do when I have a loss?

At Home

  • Call a doctor.
  • Then call us on 02 6584 1233.
  • We will arrange for an appropriate time to transfer your loved one into our care, and arrange for a convenient time to assist with further funeral details.

At a Nursing Home

  • When your loved one entered into the home, they are usually required to give the name of the funeral director who is to take care of the arrangements.  The nursing staff will then contact us.
  • If no funeral director has been identified, please ask them to call us on 02 6584 1233.
  • We will arrange for an appropriate time to transfer your loved one into our care, and arrange for a convenient time to assist with further funeral details.

Private or Public Hospital

  • Call us on 02 6584 1233.
  • We will arrange for an appropriate time to transfer your loved one into our care, and arrange for a convenient time to assist with further funeral details.

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What needs to be arranged on my behalf?

We would like to assist in any way that makes it easier for you.  There are some entities that we are required to communicate with, and others that may be easier for us to deal with than yourself.  If there is anyone that you would prefer to contact, then simply let us know.

Who we notify

  • Media – newspapers, radio etc
  • Centrelink
  • Minister or celebrant
  • Funeral service location
  • RSL or clubs for relevant families

What we arrange

  • Service day and time
  • Service location
  • Floral arrangements
  • Music
  • Photos
  • Order of Service
  • Clergy or celebrant

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Who needs to be notified?

Here is a list that suggests some possible post-funeral notifications which may help remind you of some people or organisations that you may need to inform:

  • Department of Transport
  • Superannuation companies
  • Public Trustee
  • Solicitor
  • Accountant
  • Insurance companies (Life, accident, home and contents, vehicle)
  • Doctor, dentist, optometrist, chemist (return unused medication)
  • Electoral office
  • Medicare
  • Health Benefits funds
  • Clubs, organisations, associations
  • Home nursing service
  • Post office
  • Local government authorities
  • Executor
  • Home delivery services
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How do I write a eulogy?

The aim of the eulogy is to remember your loved one in an appropriate manner, befitting both them and yourself.  Here are some guidelines to assist you in writing a eulogy.  Not all of these may be relevant, but they are examples of things to consider.

  • When and where was the deceased born
  • Nicknames, or names known to others
  • Parent’s names
  • Brothers and sisters
  • Early childhood
  • Localities and interests
  • Schools attended, awards gained
  • Academic or trade qualifications and achievements
  • Some interesting items or stories about childhood days
  • Details of any war or military service
  • Details of marriage, divorce, children, significant relationships
  • Club memberships or positions held
  • Sporting or community achievements
  • Hobbies, interests, travel, crafts etc
  • Preferences, likes, dislikes
  • Activities – music, theatre etc
  • Special stories, sayings, qualities that are significant to others
  • Special readings, music or poetry may be included
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Is there any cost assistance?

Centrelink does offer a variety of payments to assist with funeral expenses.  A guideline is listed below:

Married Pensioners – the surviving partner may receive a lump sum bereavement payment of up to seven payments when the pension is adjusted to a single entitlement.

Carer’s Pension – The carer may be entitled to a bereavement payment of up to seven pay periods.

Sole Parent Pension – The parent may be entitled to a bereavement payment of up to seven pay periods, for the loss of a child.

Bereavement benefits are available in many circumstances.  For more information about bereavement payments phone Centrelink on 132300 or visit their website.

Other allowances may be paid through the following institutions:

  • Department of Veteran’s Affairs
  • Insurance companies
  • Private health funds
  • Superannuation
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