We’ve listed on this page the types of questions that are asked around the death of a person. Use it as an information source to assist you in your journey.
What do I do when someone passes away suddenly or in an accident?
Often, a coroner is responsible to officially determine the cause of death.
In the meantime, determine if a pre-paid or pre-arranged funeral was planned.
If so, contact the funeral director holding the planned documents, and they will support you in processing the wishes of your loved one. If not, then you may contact us, and we will determine an appropriate time to meet with you and arrange the funeral.
Once the coroner has completed their report, your loved one will be transferred into our care. If no coroner is involved, we can transfer into our care once we have your signed and authorised approval, and Doctor certification.
What do I do When someone passes Away at Home?
If the passing was expected, the doctor will write out a certificate. We can then be contacted and we will arrange, at your convenience, to transfer your loved one into our care.
Either at the initial contact with us or during the transfer, we will determine an appropriate time to arrange the funeral together with one of our caring staff.
If the passing was unexpected, then your loved one will most likely be transported to a coroner, who may be required to do an examination and write a report determining the cause of death.
Once the coroner has completed the report, your loved one will be transferred into our care.
We will determine an appropriate time for one of our caring staff to meet with you to arrange the funeral or memorial service.
What do I Do when someone passes away in Hospital?
You will need to contact us and inform us when you are okay for a transfer to be made.
Having spoken with the family, we organise and ensure the correct paperwork is completed in order to arrange the transfer of your loved one into our care.
Once the relevant hospital paperwork, including a certificate signed by the doctor is ready, and we have a signed authorisation from the family, we will transfer your loved one into our care.
One of our team will contact you to determine a time and location to meet and make arrangements for the funeral.
What do I Do when someone Passes Away at a Nursing Home?
At the time of passing, the family will be the first to be notified and informed by the home. The nursing staff, with the approval of the family, will contact us if we were the nominated funeral home.
We will arrange the transfer of your loved one into our care at a time of your convenience.
If you have not contacted us, we will make contact to determine a time to arrange the relevant details for a funeral or memorial service.
Who needs to Be Notified?
Department of Transport
Insurance companies (Life, accident, home and contents, vehicle)
Doctor, dentist, optometrist, chemist (return unused medication)
Health Benefits funds
Clubs, organisations, associations
Home nursing service
Local government authorities
Home delivery services
Who do we Notify on your behalf?
Media – newspapers, radio etc
Births, Deaths and Marriages
Minister or celebrant
Funeral service location
RSL, and/or other clubs and associations
What We Arrange on Your Behalf?
Order of Service
Clergy or celebrant
How do I write a Eulogy?
Nicknames, or names, known to others
Brothers and sisters
Localities and interests
Schools attended, awards gained
Academic or trade qualifications and achievements
Some interesting items or stories about childhood days
Details of any war or military service
Details of marriage, divorce, children, significant relationships
Club memberships or positions held
Sporting or community achievements
Hobbies, interests, travel, crafts etc
Preferences, likes, dislikes
Activities – music, theatre etc
Special stories, sayings, qualities that are significant to others
Special readings, music or poetry may be included
Is There a Funeral Check-list I can Use to help me Plan the Funeral?
While not all will be either relevant or appropriate to your particular celebration of life, they may prompt you in certain directions.
There is no right or wrong way to either conduct a service or criteria required for content or activities included in a service.
There is flexibility for you to ensure a dignified and honouring farewell.